Conversation Starters

Conversation Starters

Use open-ended questions/statements to allow the student to direct the conversation, while allowing you to gather more information.

  • I've recently noticed that you...
  • How are things going for you?
  • Tell me more about that.
  • How are you feeling about...?
  • What problems has that caused for you?
  • What do you need to help you?

Ask closed-ended questions. The use of closed-ended questions can allow for decision-making and referrals.

  • Are you willing to meet with the TA?
  • Would you like to come to my office hours?
  • Do you want to schedule an appointment with...?
  • Would you like me to call Student Support Services (for undergrads) or OGE (for grads) with you to make an appointment?
  • Would you like me to go with you to Student Mental Health & Counseling Services?

Example referral scenario

A student has asked for a third extension on their PSET. The student’s first requests seemed reasonable, but the third request doesn’t feel right and is unfair to the rest of the class.

Call: S3 or OGE